The us.pandora customer-service team assists with jewelry and accessory questions, orders, delivery, tracking, returns, exchanges, payments, and privacy requests. For a clear understanding of this section, the applicable limitation is identified so the relevant next step remains easy to identify.
Customer-Service Details
Email us at Support@emberjewel.shop, call (678) 497-6105, or write to 1220 James Brown Blvd, Augusta, Georgia, 30901, United States. The same physical address is the default return address unless an approved return instruction supplies another location. To avoid uncertainty about this condition, the practical step is stated so the available process remains clear at the time it is needed.
Service Hours
Customer service is available Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). Messages arriving outside that schedule are reviewed on the next business day. For practical reference, the timing or responsibility is set out so the intended consumer protection remains visible.
Order Requests
Please reference the order number. Cancellation remains possible before shipment; once dispatched, use the process described in the Refund Policy. For a clear understanding of this section, the applicable limitation is identified so customers can act on it with confidence.
How to Reach the Merchant
Customer requests under this page are handled through the following store contacts. For a straightforward reading, the wording here is designed so the store and customer share the same expectation.
Merchant: us.pandora
Contact email: Support@emberjewel.shop
Phone: (678) 497-6105
Business address: 1220 James Brown Blvd, Augusta, Georgia, 30901, United States